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Terms & Conditions

A confirmation of order will be sent to you on receipt of your order. A contract will exist once goods have been dispatched and an invoice has been sent to you.

Discount Leisure Products reserves the right to change prices without notice. However in the case that a mistake has been made on pricing or prices have increased, we will always contact you prior to dispatch to ensure that the revised price is acceptable to you.

All prices are in pound(£) sterling and include V.A.T at the current rate as applicable.(V.A.T No. 425 5723 53)

Unless otherwise stated, Discount Leisure Products will dispatch your good within 2-3 days providing they are in stock. When a product is out of stock we will contact you for your instructions as to whether you wish the product to be placed on back. If goods are not received within 7 days, contact us direct and we will check our dispatch records, offer you alternative products to the same value or a full refund.

Goods must be signed for upon delivery and any damages/shortages reported to us within 24 hours. If you are unable to check your delivery before signing for it, sign your delivery as 'UNCHECKED' or if the parcel is damaged in any way, no matter how small, please sign for it stating 'DAMAGED'. We CANNOT CLAIM from our carriers for any item damaged item that have not been signed for as 'DAMAGED'. By completing your order you agree to abide by these conditions and to check your delivery and sign for it as 'OK'

If you instruct us to leave your goods without signature i.e unatended delivery, or ask us to deliver to a third party e.g work address or neighbour, the responsibility falls on you to ensure a safe delivery location. We are unable to accept responsibility for lost items if you delivery instructions have been passed to our carrier.

Other than for product where a specific delivery charge is indicated. Discount Leisure Product offers free delivery* with UK mainland, subject to the conditions below

A. Orders over £39.99 are delivered carriage free, other than where a delivery special delivery charge for certain postcodes has been indicated e.g Premium Wooden Pools

B. Orders up to £39.99 are subject to a maximum delivery charge of £6.95 depending upon the weight of the consignment.

C. For special delivery products the following postcodes may incur an extra delivery charge. Please ask for quotation prior to ordering.

  • AB,IV,HS,KA,KW,PA & ZE
  • The Isle of Man(IM), Northern Island(BT), Isle of Scilly(TR) are all subject to additional delivery charges

For other destinations please contact our customer services department at

sales@discountleisureproducts.co.uk

Discount Leisure Products denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept and liability involving third party contractors and would advise that no arrangement be made for installation until you are in receipt of your order.

Courier companies will attempt to deliver your parcel/s on two occasions(a card should be posted at each unsuccessful delivery attempt). If at this point a delivery cannot be made the parcel/s will be returned to the depot for collection by yourself. If subsequently the carrier returns the goods to ourselves, you will be contacted and an additional charge will apply for re-delivery.

If you decide that you no longer require the products(s) there will be a minimum £20.00 administration charge (post & Packing) and a restocking fee charge up to 50% of the product(s) prices

Returns Policy

Please refer to our Delivery & Returns page.

Complaints Procedure

If have any complaints please do not hesitate to contact us, we will be happy to sort out any problems. Our customer support staff are available Monday to Friday between 9:00am & 5:00pm

Contact us with any complaint via our Contact Us page or by telephone 01775 711 751.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Date Protection Act 1998.

We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. Customer payments are made via SagePay(debit & credit cards) or PayPal. We do not have access to retain your credit card details.

We will not email you in the future unless you have given us your consent(except when you have sent us an email).

We will give you the chance to refuse any marketing emails from us.

The type of information we will collect about you includes:

  • Your name
  • company name
  • postal address
  • telephone number
  • email address
  • detail relating to you order or enquiry

We will never collect sensitive information about you without your explicit consent.

 

The information we hold will be accurate and up to date. You can check the information that we hold about you by accessing your account overview or by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely i accordance with out internal security and the law.

If we intend to transfer your information outside the EAA(European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Communications relating to our Privacy Policy should be addressed to MR.M.R.Mitchell

Security Policy

Our site is managed in a secure environment through a third party provider who undertake regular reviews to ensure the security of our systems, site content and confidentiality of customer information. Customer information is password protected and payment are processed through secure networks.